I am of the humble opinion that people like me and you must choose how and where to spend our precious, hard-earned entertainment dollars. I often choose a restaurant, food truck, farmer's market or gourmet store over movies, clothing or electronics. If I choose your restaurant, then my small expectation is that I be able to experience it at its best, and for as long as I like, within reason (I am not talking about 8 hour dinner marathons here). This is especially true if I have chosen your restaurant as a celebratory venue to mark a special occasion, whether with two or twenty people.
|Would you like your dessert to go?|
I have noticed the "hurry up and don't let the door hit you on your way out" practice covertly printed on bills, whispered on reservation systems, and most commonly, embarrassingly voiced by uncomfortable servers. Servers who can see you are neither finished your glass of wine, nor, ready for dessert, but that are forced to muster up the courage to ask you to pay your bill. For, even though I took the time to make a reservation ahead of time, have chosen to spend my money here and am obviously not complete in my experience, there are people waiting desperately for my table. My party and I are not afforded the luxury of the thirty extra minutes, a thank you or a see you soon.
Why do restauranteurs wish to leave the bad taste of "rushing" in the mouths of their guests? Especially when, in most cases, the experience up until that point has been excellent? In my mind, it undermines the quality of the restaurant and seriously affects whether I plan on returning or not.
If you must run your business this way, be unabashed about it. Have your host state it when I call, let me know that we have a time limit. That way I can choose whether my money is fit for your place, and not feel, dare I say it, used.
Ok, rant over. Love to hear your thoughts on this topic Blogland!